Home / Guides / Mainland / UAE eCommerce
UAE eCommerce

UAE eCommerce

Start your eCommerce business in the UAE with Filings.ae. Expand your business globally with expert support for eCommerce license, incorporation, banking, and immigration.

1 Exclusive Offers

e-Commerce License
E-commerce License LEDGERS Accounting Software

1 Exclusive Offers

1 Visa
E-Commerce License 1 Business visa 1 Emirates ID Medical Test Assistance LEDGERS Accounting Software

Exclusive Benefits

Logo
LEDGERS Business Platform Manage your business and track services
Personalised Quotes
Last updated: November 6th, 2024 4:23 PM

E-Commerce License in Dubai 

Dubai becomes a global e-commerce hub with a market size predicted to reach USD 16.53 billion by 2028, with a CAGR of 11.52%. As more people move from traditional to online shopping, it is a wise choice to establish an e-commerce business in UAE. To sell online in Dubai, you'll need an e-commerce license from Dubai's Department of Economic Development (DED) or a Free Zone authority. In Dubai, DCC (Dubai CommerCity) Freezone empowers e-commerce ventures with a purpose-built ecosystem for global growth. In this article, you will learn about e-commerce licenses in Dubai, types, benefits, and instructions.

Start your e-commerce business in the DCC freezone effortlessly with Filings.ae experts!!

What is an E-Commerce Business?

An E-Commerce business is a company that operates primarily on the Internet, facilitating the buying and selling of goods and services through online platforms. It allows consumers to browse various products, compare prices, and purchase directly from their computers or mobile devices. In UAE, 'Federal Decree-Law No. 14 of 2023 Concerning the Modern Technology-based Trade' governs the UAE's e-commerce business, covering online sales of goods, services, and data. To run an online business in Dubai, one must obtain an e-commerce license with the Department of Economic Department (DED) or the relevant Freezone Authority. 

Benefits of Establishing E-Commerce Business in Dubai

The following are the advantages you will acquire as a result of starting an e-commerce business in Dubai,

  • Thriving Market: Dubai has a rapidly growing e-commerce market. Its high internet user base, reaching around 9.46 million in 2024, promises a potential customer base for your business.
  • Strategic Location: Dubai's geographical position as a global trade hub facilitates seamless international trade and product delivery, making it ideal for businesses with international aspirations.
  • Tax Advantages: Dubai offers a favourable tax regime for e-commerce businesses, including potential exemptions from corporate and income tax (depending on industry) and no sales tax (VAT) on exports.
  • Streamlined Business Setup: The Dubai Department of Economic Development (DED) provides a relatively efficient process for acquiring an e-commerce license, allowing you to establish your online business swiftly.
  • Reputable Business Environment: Operating under a Dubai license enhances brand credibility and fosters trust among regional and international customers.
  • Advanced Infrastructure: Dubai's world-class infrastructure, including high-speed internet connectivity and efficient logistics facilities, empowers your e-commerce operations to function smoothly.
  • Government Support: The Dubai government actively promotes e-commerce growth through supportive policies, initiatives, and participation in global events.
  • Global Connectivity: Dubai's strategic location and advanced transportation network facilitates efficient global trade, making it an ideal base for international e-commerce businesses.

What is an E-Commerce License in Dubai?

An e-commerce license in Dubai, issued by the Department of Economic Development (DED) or a Free Zone authority, acts as your official authorization to conduct online business activities within the emirate. It empowers you to sell goods and services through various digital channels like websites, mobile applications, and social media platforms. This license is essential for any local or foreign business that intends to operate solely online or alongside a physical store in Dubai. Different types of e-commerce licenses are available, each with its own set of permitted activities and requirements.

Importance of E-Commerce License in Dubai

An e-commerce license is essential to operate online business in Dubai, UAE. Here are the reasons, 

  • Compliance and Legality: It ensures you're legally compliant with Dubai's laws and regulations for running an e-commerce business. It prevents you from getting into legal complications, penalties, and fines.
  • Consumer Trust: An e-commerce license signifies you're authorised and committed to following online business regulations, giving customers the confidence to buy products and services from your business.
  • Business Credibility: It portrays your business as a legitimate and well-established entity, attracting potential partners, investors and clients.
  • Banking and Finances: An e-commerce license grants access to essential banking services and financial products needed to run your business, such as accessing payment gateways and handling financial transactions. 
  • Tax Advantages: Dubai offers tax benefits and financial incentives for licensed e-commerce businesses, such as tax exemptions.

Types of E-Commerce License in Dubai

Dubai offers three types of e-commerce licenses for online businesses. You can choose the license that best suits your business activity and needs.

  • E-Trader License: This budget-friendly option is ideal for UAE and GCC citizens running a home-based online business. Issued by the Department of Economy and Tourism (DET), it allows you to operate through social media channels. However, it's limited to single ownership, doesn't permit a physical store or visas, and restricts activities to social media platforms.
  • Portal License: This license, issued by the Department of Economic Development (DED), is suitable for residents and non-residents. It is businesses setting up online platforms that connect buyers and sellers, such as online marketplaces, listing websites, or reservation services. It's a more affordable way to establish your online business hub than a general trading license.
  • Virtual Company License: If you're an overseas investor or non-resident looking to set up an e-commerce presence in Dubai, the Virtual Company License is your option. Issued by Dubai Economy, it allows specific commercial activities like computer programming, design, printing, and advertising. This license doesn't permit a physical office or warehouse.

Criteria for E-Commerce Traders in Dubai, UAE

The following are the criteria for e-commerce traders in Dubai, UAE.

Business Legality and Licensing:

  • Legal Capacity: E-commerce businesses must be legally recognised entities with the capacity to conduct business.
  • Licenses and Permits: The necessary licenses and permits from the relevant authorities must be obtained. This may involve a license for online operations and a license for a physical store (if applicable).
  • Regulatory Compliance: E-commerce businesses must comply with all applicable laws, regulations, professional standards, and technical requirements set forth by the UAE government.

Technical Infrastructure and Security:

  • Secure Technology: E-commerce businesses must maintain a secure technological infrastructure to support online operations.
  • Cybersecurity Standards: Adherence to cybersecurity requirements and standards established by the authorities is crucial for ensuring consumers' secure browsing and purchasing experiences.

Product and Service Regulations:

  • Approved Products and Services: E-commerce businesses can only sell goods and services legally permitted for trade in the UAE. Products requiring special approvals must be obtained before being offered for sale.

Marketing and Consumer Protection:

  • Promotional Compliance: E-commerce businesses must comply with promotional and marketing campaign regulations, including customer data-sharing practices.
  • Accurate Information: Providing truthful and non-deceptive information about products and services is essential.
  • Digital Invoices: Customers must receive detailed digital invoices for all purchases made through the e-commerce platform.

How to Obtain an E-Commerce License in Dubai?

Getting an e-commerce license in Dubai is crucial to launching your online business. Here's a breakdown of the process to ensure a smooth journey:

Step 1: Choosing the Right License

It starts with selecting the most suitable e-commerce license for your business model. Dubai offers various options, such as an E-Trader, Portal, and Virtual Company License, each with its own set of regulations and permitted activities. Carefully research these options to ensure the chosen license aligns with your business needs.

Step 2: Gather Necessary Documents

The documents required for your license application will depend on your emirate and the chosen license type. However, some general requirements include:

  • Valid Emirates ID for all partners and managers involved.
  • Passport copies for all partners and managers.
  • A detailed business plan outlining your operations.
  • Proof of UAE residency (if applicable).

Step 3: Business Registration with DED

Once you have chosen the license type and gathered the documents, you need to submit an application to the Dubai Department of Economic Development (DED). The application typically requires basic business information, such as your company name, activities, and shareholders.

Step 4: License Issuance

Upon processing your application, the DED will review it and, if approved, issue your e-commerce license. This typically takes a few days.

Step 5: Maintaining Compliance

Obtaining the license is just the beginning. Remember to comply with all relevant UAE regulations governing e-commerce activities. This may involve registering with the Federal Tax Authority and obtaining additional permits or licenses from other government entities.

Cost of E-Commerce License in Dubai

The cost of obtaining an e-commerce license in Dubai can vary depending on several factors:

  • License Type: Dubai offers various e-commerce licenses, each with its own fee structure. The most affordable option may not be suitable for all business models.
  • Emirate of Operation: The specific emirate where you operate your business can influence the licensing cost.
  • Business Complexity: The complexity of your business operations can affect the licensing cost. More complex businesses may require additional permits or approvals.

There are additional expenses that need to be considered beyond the licensing fees,

  • Physical store registration (if necessary)
  • Office rent 
  • Visa costs
  • Specialized permits
  • Investor costs
  • Foreign name registration fees
  • Medical insurance for investors
  • Other government fees

These are the overall picture of an e-commerce license, types, procedures and costs in Dubai.

 Also read: How to Sell on Amazon UAE?  

Set up your E-Commerce Business in Dubai Commercity (DCC) Freezone with Filings.ae

Dubai CommerCity (DCC) Freezone serves e-commerce businesses seeking to establish a presence in the Middle East and North Africa (MENA) region. This government-backed freezone offers a comprehensive solution, including streamlined registration, pre-configured e-commerce platforms, and access to essential service providers within the zone. Additionally, DCC boasts attractive investment incentives such as 100% foreign ownership, zero corporate tax, and full capital and profit repatriation. This combination of support, infrastructure, and financial benefits makes DCC an ideal location for e-commerce businesses to thrive in the flourishing MENA market.

Filings streamline DCC freezone company setup with expert assistance!!